DL•Q ITSM Assessments
Our ITSM Assessment Service is designed to provide you with all of the information needed to ensure you are in a position to make your ITSM Implementation a success. The assessment is key to ensuring you understand your IT organizations current state.
DL•Q's unique methodology, AIM4ITSM?, helps to assess the current state of PEOPLE, PROCESSES, and TECHNOLOGY. Our differentiator goes far beyond just documenting the level of ITSM knowledge and training of your staff or a simple review of your processes and current ITSM Tool set.
We will start with a few client consultation sessions so that we can clearly define and document the organization's goals regarding IT Service Management. We will conduct confidential on-line surveys aimed at gathering information from all levels of the organization - Senior Management, Directors & Mid-Level Managers, and Supervisors & Staff.
Our ITSM Assessment Team will identify the organization's "corporate culture", which plays a major role in ensuring the success of an ITSM Implementation. We will also conduct many one-on-one interviews with all levels of the organization to ensure we are developing an accurate picture of the organization's current state.
And we don't stop there, one of our many differentiators is the "street talk" research done to find out what the word on the street is using various websites as well as our unique social network media services. This information is invaluable in helping to strategically shift the organization on to a tract that will produce the desired result - IT Transformation.
Should you perform an ITSM Assessment? Any IT organization that is planning to implement or improve IT Processes should consider the assessment as an important first step.
YOU NEED ONE IF:
- You are planning to implement ITSM concepts for the first time.
- Nobody knows where the process documentation is located.
- You tried to implement ITIL and it failed.
- You are using ITIL but it does not seem to be working.
- You need a GAP ANALYSIS performed and not sure what areas you need to analyze.
Our assessment deliverable documentation, the Strategic Success Plan (SSP), provides the client with a task list and high level project plan including estimated task duration.
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Please visit our AIM4ITSM? page for complete details on our unique assessment methodology. |
